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VIP Frequently Asked Questions
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Collapse Why is the rewards program ending?Why is the rewards program ending?
While we continue to transform our stores and product offerings, we are exploring new ways to improve our customer experience and reward our most loyal customers.
Collapse Can I sign up for the VIP rewards program if I’m not already a member?Can I sign up for the VIP rewards program if I’m not already a member?
As of September 4, 2020, we are no longer accepting new members.
Collapse When will the last rewards be issued?When will the last rewards be issued?
On October 3, 2020 we will initiate the final $5 or $10 reward for eligible customer accounts with enough points.
Collapse  When will I receive my last reward? When will I receive my last reward?
Rewards will be distributed based on your account preferences. Accounts eligible for a reward will either receive it digitally or by mail within the month of October 2020.
Collapse When will my reward expire?When will my reward expire?
The expiration date is included on both digital and printed rewards. All rewards will expire on December 24, 2020.
Collapse  What if I do not use my reward by the expiration date? Can I still use my reward? What if I do not use my reward by the expiration date? Can I still use my reward?
Rewards will not be accepted after December 24, 2020 and the program will end.
Collapse Can I still access my VIP account online?Can I still access my VIP account online?
You will be able to view your account information and points through October 3, 2020. Earned rewards can be viewed on your account until December 24, 2020.
Collapse Will I continue to earn points when I shop at VF Outlet?Will I continue to earn points when I shop at VF Outlet?
Points will no longer be earned for purchases made after October 3, 2020.
Collapse Who can I contact if I have questions about my rewards account, balance, or final reward?Who can I contact if I have questions about my rewards account, balance, or final reward?
Please contact Customer Service at 1-866-950-9473 with any questions related to your rewards account.