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VIP Frequently Asked Questions
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Collapse How do I earn points?How do I earn points?
You will earn 10 points per $1 spent at VF Outlet stores. Exclusions include: Reward card redemptions, sales tax, discounts and gift card purchases.
Collapse I just made a purchase, where are my points?I just made a purchase, where are my points?
Points will post to your account 24 hours after the date of purchase.
Collapse Do my points ever expire?Do my points ever expire?
Yes, points will expire after six months of inactivity on your account.
Collapse What if I return a purchase?What if I return a purchase?
If a purchase is returned, the point value of the return will automatically be subtracted from your point total.
Collapse How do I earn a reward card?How do I earn a reward card?
Once you reach 1,250 points, a $10 reward will be issued 30-45 days from the last date of purchase. You will receive your reward in the mail if your account has a valid mailing address. Otherwise, you will receive an email notifying you of your reward, you can then log in to your account online and print your reward to redeem in store.
Collapse How many reward cards can be used during a single purchase?How many reward cards can be used during a single purchase?
There is no limit to the number of unexpired rewards that can be used toward a single purchase.
Collapse Do I have to spend the entire amount on the reward when I redeem it?Do I have to spend the entire amount on the reward when I redeem it?
Yes, the entire reward amount(s) must be used.
Collapse Do my rewards expire?Do my rewards expire?
Yes, rewards have an expiration date printed on the reward card and must be used prior to the expiration date.
Collapse Is there a limit to the number of rewards I can earn each month?Is there a limit to the number of rewards I can earn each month?
Only one reward per 1,250 points can be earned each month. If you have any points remaining, they will rollover to the next month.
Collapse How much does it cost to join VF Outlet VIP Rewards program?How much does it cost to join VF Outlet VIP Rewards program?
The program is free to join.
Collapse Do I need to make a purchase in order to enroll in the program?Do I need to make a purchase in order to enroll in the program?
You can enroll online without making a purchase, click here to join today. A purchase is required if enrolling at a VF Outlet store.
Collapse How do I enroll in the VF Outlet VIP Rewards program?How do I enroll in the VF Outlet VIP Rewards program?
You can enroll in the VF Outlet VIP Rewards program by visiting any VF Outlet store and signing up for the program at the register, or click here to enroll online.
Collapse Can employees be members of the VF Outlet VIP Rewards program?Can employees be members of the VF Outlet VIP Rewards program?
Yes, employees are eligible to participate in the VF Outlet VIP Rewards program.
Collapse What benefits does the VF Outlet VIP Rewards program include?What benefits does the VF Outlet VIP Rewards program include?
Members will earn a reward card for every 1,250 points earned. Members will earn 10 points per $1 spent in VF Outlet stores.
Collapse If I forgot to use my VIP card on a purchase, can I receive credit for my purchase?If I forgot to use my VIP card on a purchase, can I receive credit for my purchase?
We can look up your membership if you forget your VIP card so you can earn your points on your purchase. You can also set up your online account and go to My VIP Adjustments to add the receipt yourself.
Collapse What if I lose my VIP card or account # and want to get a new VIP account?What if I lose my VIP card or account # and want to get a new VIP account?
At your next store visit, the sales associate can attempt to look up your account so that you don't need to create a new account. If you do create a new account, email our customer service team by clicking here to combine your old and new accounts.
Collapse Can I combine points from multiple VIP cards?Can I combine points from multiple VIP cards?
If you have enrolled under your own name on more than one occasion, points may be consolidated to one VIP card. However, you must email our customer service team by clicking here for assistance.
Collapse Can I transfer points to a relative or friend’s account?Can I transfer points to a relative or friend’s account?
No, points earned under the VF Outlet VIP Rewards program are non-transferrable.
Collapse How can I contact customer service?How can I contact customer service?
You can contact the VF Outlet VIP Rewards program dedicated Customer Service team via email by clicking here or by calling 1-866-950-9473.